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World Wellness Group

Tackling the barriers to culturally appropriate healthcare for migrants, refugees and people seeking asylum

Tackling the barriers to culturally appropriate healthcare for migrants, refugees and people seeking asylum

World Wellness Clinic is a Brisbane social enterprise dedicated to providing healthcare to marginalized migrants, refugees and people seeking asylum – ...

australia > QLD > metro
01/12/2023 > 31/12/2024

FIELD OF INTEREST

  • Social inclusion and justice
  • Health/wellbeing and medical research

TARGET POPULATION

  • Asylum seekers, refugees, migrants and people from CALD backgrounds

PROJECT SUMMARY

World Wellness Clinic is a Brisbane social enterprise dedicated to providing healthcare to marginalized migrants, refugees and people seeking asylum – they are committed to providing pro-bono medical care to people seeking asylum ineligible for Medicare.

Overcoming multiple obstacles to attend your GP appointment can be too difficult for many people. But when you speak limited to no English, if you are struggling to understand the implications of your chronic health condition, when you have to choose between buying medication or transport to your appointment, all these barriers can make it difficult to prioritise your health care.

To tackle these barriers, we are seeking funding to integrate a Multicultural Peer Support Worker role into our GP clinic’s service model who will be a source of cultural engagement and attendance support to our patients.

We have successfully addressed these obstacles in our other health programs which are government funded. External evaluations have shown that a Multicultural Peer Support workforce is a key factor to successful cultural engagement and positive clinical outcomes.

Unfortunately, this workforce is not available to primary health care as this sector is funded by Medicare and with many bulk billing practices disappearing in Australia, this gives further evidence of the challenges of this business model.

World Wellness Group want to trial this peer support model of care in their GP clinic to help them build the evidence base for the effectiveness of this workforce in multicultural primary care.

This model has been widely used in First Nations community controlled medical services with great success. If successful, we could achieve better health outcomes for patients and greater financial viability for our not-for-profit clinic, leading to a win-win scenario for all.

PROJECT OUTCOMES

• Improved registration in MyMedicare
• Improved appointment attendance
• Improved engagement
• Lower ‘did not attend’ (DNA) rate in the GP clinic

Profile of World Wellness Group

World Wellness Group

World Wellness Group (WWG) is a social enterprise health service with the mission of reducing health inequity and the belief that health is a human right. Established in 2011 in Brisbane with DGR1 status, WWG operates across four pillars: Health Services, Our Voices, Contribute, and Knowledge Hub.

The Health Services pillar delivers medical, nursing, and allied health services to disadvantaged migrants, refugees, and asylum seekers. WWG provides wraparound support including mental health, legal, helplines, aged care navigation, and health promotion. WWG addresses at a systems level, the social determinants of health and systemic barriers. We have registered 18,194 service clients and a further 16,154 participants in health promotion from CALD backgrounds.

Giving voice to those with lived experience is core to WWG’s values, and the focus of the Our Voices pillar is amplifying the consumer voice, embedding lived experience in our work and participating in advocacy for improvement in the health system. The Contribute pillar galvanises support and partnerships and builds a network of supporters that fund our unfunded work and join our campaigns. The Knowledge Hub is our fourth pillar where we work for systemic change, addressing the root causes to health inequity. We have yet to implement this pillar.

WWG's mission is to create health equity by delivering health and wellness services IN the system, while working ON the systems that create health inequity. We are an award winning multicultural health service with 75 staff, 95% from CALD backgrounds, with strong governance and accreditation under two quality frameworks.

BUDGET BREAKDOWN

TOTAL BUDGET: $30,668
FUNDING
Funding sourceAmount
Funding gap (unconfirmed)$30,668
EXPENSES
Expense itemAmount
Nurse supervisor (1 day a week)$8,497
MPSW Role (14 hours casual a week)$14,560
Employee on-costs$4,611
Evaluation$3,000

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