We would like to build a Mobile App for customers to request ‘on demand’ support. MACS provide a drop-in support service for individuals with disabilities, support can be scheduled or unplanned. We operate overnight typically when other services are less accessible. People call in for various reasons i.e. transfer to bed, assistance to toilet, medication ...
Mobile Attendant Care Service - MACS
Digital Transformation – App Development

GOAL
$10,000
Field of Interest
- Individual/family services and support
Target Population
- People with a disability, illness or disease
- People experiencing socio-economic disadvantage or vulnerability

MACS is a not for profit organisation built by people with disabilities for people with disabilities, we believe in freedom and dignity for all. Our goal is to enhance comfort and lifestyle – to enable independent living, without structures or constraints.
We provide short duration drop-in support to people with disabilities, offering a flexible service that operates 24/7 – primarily overnight when access to other service is often unavailable. Our team provide planned and unplanned call in support and can help for as little as 15 minutes up to 1 hour, giving care recipients and their families peace of mind someone is just a phone call away when they need support.
MACS on-call service is a vital support system, enhancing client well-being and optimising their safety through dedicated, overnight support.
Project Summary
We would like to build a Mobile App for customers to request ‘on demand’ support. MACS provide a drop-in support service for individuals with disabilities, support can be scheduled or unplanned. We operate overnight typically when other services are less accessible. People call in for various reasons i.e. transfer to bed, assistance to toilet, medication support, repositioning to prevent pressure sores, bowel / bladder accident, need a drink, adjust heating/ cooling.
If an individual needs support throughout the night, they currently phone a designated MACS number and reach a support worker who coordinates the support. This requires determining which care worker is closest with the best capacity to respond swiftly. While this process has worked effectively for 31 years, as we grow, we must transform and provide ‘easy to use’ solutions for those that use the service. Customers and staff have identified the need to an App (similar to Uber), where you can request support, automations will assign closest worker that aligns with gender preferences, and the customer will be given an ETA and be able to see the location of the assigned care worker on a map.
Project Outcomes
We are trying to make it easier for people to access call-in support. This app will enhance the experience for customers, ensure responsiveness to unplanned supports. It will also streamline who is deployed to assist and build capacity within the team to support more people and achieve more together.
The solution will improve customer satisfaction by ensuring timely, effective service delivery. Clients will have peace of mind their request has been received and will be able to track in real time how far away the care worker is. Improved response times.
Automated worker allocations will also improve worker satisfaction, teamwork and efficiency.
Funding this development will help us continue to enhance the comfort and lifestyle of people with a physical disability, giving them choice, peace of mind, and a nightlife.
Budget Breakdown
TOTAL BUDGET: $16,000
FUNDING
Funding source | Amount |
---|---|
MACS Contribution | $6,000 |
Funding Gap | $10,000 |
EXPENSES
Expense item | Amount |
---|---|
App Development | $16,000 |
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